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General questions

Quick answers about our platform, plans and operations.

Stopped instances do not incur compute charges, but any attached volumes, snapshots, reserved IPs, or other resources may continue to bill until removed.

We act as a processor for customer content and a controller for account/billing data. Data subject rights are supported; a DPA is available.

Popular Linux distributions and Windows where licensed. Custom images and bring-your-own templates are supported on request.

We aim to keep pricing aligned globally, but some regions may differ due to upstream costs and taxes.

Yes. You will find downloadable invoices and usage details in your dashboard. Email delivery is available.

Stripe cards and cryptocurrency via our crypto processor. We do not store full card numbers or CVV.
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Billing questions

Payments, renewals, taxes and overages.

Yes. Subscriptions auto-renew until cancelled in your dashboard. If a renewal was unintentional, contact us within 7 days.

Fixed plans are billed in advance per term; metered overages (e.g., bandwidth/egress, storage) are billed in arrears.

Occasionally we place a small authorization to validate a card. It is released automatically per your bank policy.

Taxes may apply based on country/region and will be shown at checkout and on your invoice.

Yes. Upgrades are prorated; downgrades apply to future billing. Pro-rata credits may be issued where applicable.

We retry, may request an alternate method, and may suspend after notice. Please update your payment details in the dashboard.
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Refunds & cancellations

Friendly policy designed to be fair and fast.

Yes—full refund within 30 days on your first purchase of eligible services. Non-refundable items are listed below.

Contact us within 7 days of a renewal you did not intend to continue. We’ll refund when the service is unused or provide a fair pro-rata/credit.

We refund to the same wallet in USD-equivalent at refund time, minus network fees. If not feasible, we issue account credit.

Domain operations, issued SSL, third-party licenses, dedicated IPs once allocated, and usage-based overages.

Email contact@onewehost.com with your account email, invoice number, and the service to refund. We respond within 1–2 business days.

Refunded/cancelled services are scheduled for deletion per our retention and backup schedules. Please back up data you wish to keep.

Free migration from your current host

Our engineers move your sites, apps, and databases to Onewehost Cloud with zero downtime so you can keep building.

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